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Terms and conditions of the service

Welcome to the site of tacchettee.it (the "Site"), the online shop of Tacchettee.

The products for sale on www.tacchettee.it sold and invoiced by Soap Srls, based in Via Liguria, 3A - 56025 Pontedera (PI), VAT number 02308530506.

For any information regarding orders, shipments and, more generally, purchases, you can contact customer care at the following addresses: info@tacchettee.it

GENERAL CONDITIONS OF SALE

Acceptance of the general conditions of sale and conclusion of the contract:

The contract stipulated between Tacchettee.it and the Customer (ie the subject, natural person, who makes the purchase on the Site, not referable to his own commercial, entrepreneurial or professional activity) must be considered concluded with the acceptance, even if only partial, of the order by Tacchettee.it. In the event of non-acceptance of the order, Tacchettee.it will in any case promptly notify the Customer.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions (hereinafter the "Conditions").

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

PURCHASE MODE

The products offered for sale by Tacchettee are only those present on the Tacchettee.it website at the time the Order is placed, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but differ, for example. by color and size (also due to the browser and monitor used to access the Site and view images).

To place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he intends to purchase. The Customer must also request Tacchettee.it, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.

Correct receipt of the Order is confirmed by Tacchettee.it through an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

PRICES AND PAYMENT METHODS

The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.

The following payment methods are foreseen:

  • PayPal
    For the payment, the Paypal circuit can be used by the customer according to the specific methods of the same.

  • Credit card
    In cases of purchase of goods with a credit card payment method, the transaction can take place through the secure payment system Paypal, Stripe or other secure server chosen by Tacchettee. Under no circumstances and at no stage of the payment will Tacchettee.it be able to know the information relating to the Customer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Tacchettee.it will keep such data and therefore in no case Tacchettee.it can be held responsible for any fraudulent and undue use of credit cards by third parties upon payment.
  • Scalapay
    Scalapay is the innovative payment method that allows you to purchase by paying in 3 convenient interest-free installments.
  • Satispay

DELIVERY OF PRODUCTS AND RELATED EXPENSES

The purchased products will be delivered to the address indicated by the Customer in the Order within 10 working days from the date of registration of the Order by Tacchettee.it, at the cost specifically indicated on the Site before sending the Order. Tacchettee.it reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

With regard to deliveries required in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

The delivery times indicated by Tacchettee.it must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation .

Upon delivery of the products, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document.
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.

Any damage to the packaging and / or the product or the mismatch in the number of packages or information must be immediately detected, by placing a specific indication on the product delivery document to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 10 days of delivery, according to the procedures set out in this document.

DELIVERY OF PRODUCTS AND RELATED EXPENSES

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send Tacchettee.it a communication to that effect, within the terms indicated, to the following email address info@tacchettee.it, or use the appropriate form on the Site.

In case of withdrawal, the Customer must return the products to our warehouses within 14 (fourteen) days of the withdrawal, by contacting Tacchettee.it at the email info@tacchettee.it.

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the following conditions:

  • the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
  • for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment;
  • the shipment, up to the certificate of receipt in the warehouse indicated by Tacchettee.it, is under the complete responsibility of the customer;
  • in case of damage to the goods during transport, Tacchettee.it will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
  • it will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.

Cleats and.it will reimburse the Customer for the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a result of this reimbursement, except for the return costs in the event that the standard procedure indicated is not used or in the event that the return does not arrive from Italy. Tacchettee.it may suspend the refund until the returned product is received or until the Customer proves that he has correctly returned the product, whichever is earlier.

In any case, the Customer will lose the right of withdrawal in cases where Tacchettee.it ascertains that:

  • the returned product and / or its accessories, and / or its packaging are not intact;
  • the product is missing its external packaging and / or its original internal packaging;
  • the product is missing any integral elements and / or accessories.

In case of forfeiture of the right of withdrawal, Tacchettee.it will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

WARRANTIES & COMPLAINTS

WARRANTY

All products sold by Tacchettee.it are covered by a 24 (twenty-four) month guarantee for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.

In the event that, for any reason, Tacchettee.it is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement is, also due to the value of the product, excessively burdensome, Tacchettee.it will be able to proceed with the appropriate reduction of the price paid, i.e. the refund of the entire amount paid with termination of the contract.

In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

COMPLAINTS AND REQUEST FOR INFORMATION

Any complaint or request for information can be addressed to Tacchettee.it at the following addresses: info@tacchettee.it

PRIVACY

The personal data collected with the placing of the Order will be processed by Tacchettee.it for the sole purpose of satisfying the express requests of the Customer, in compliance with EU 2016/679 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

APPLICABLE LAW

The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the Customer's municipality of residence will be competent for the solution of the relative disputes.

AGREEMENT

The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject of the contract, together with the order, the general conditions relating to the use of the site and the conditions relating to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

COMMUNICATIONS

All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. Communications sent to the other party's e-mail address, indicated on the site and in the order, are also intended to be sent in writing.

Communications relating to the validity or existence of this agreement must be exclusively delivered by hand or sent by registered letter with acknowledgment of receipt.

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